To protect all our customers, we have strict identity protection measures in place. These are to guard both you and us against fraud.
HOW WE VERIFY YOUR IDENTITY
- Our system searches a credit reference agency and the databases they have access to, including the Electoral Register.
- The checks we carry out are only to verify your name and address and do not affect your credit rating.
THE DOCUMENTS WE'LL NEED TO SEE
We will ask you to provide:
KEEPING YOUR DOCUMENTS SAFE
- If you are applying by post we recommend you send copies, and not your original documents.
- All paper identification documents have to be certified by a professional person e.g. lawyer, banker, authorised financial intermediary, accountant, teacher, doctor or minister of religion, etc. Each certified copy must be signed by that person whose full name, qualification, job title, address and telephone number must appear on it along with the date they signed it. The person must be based in the UK.
- You, your relatives or any other person named on the account cannot certify the documents.
WHAT TO DO IF YOU DON'T LIVE IN THE UK
- You should apply in person at one of our branches.
- You must provide your passport or, for EEA nationals, a national identity card.
- You will need to provide the name and address of your bank in your country of residence that will be able to provide a reference for you.
- We will not be able to provide any account or service until we have received a satisfactory reference from your bank.